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Returns & Exchanges

​If you would like to return an item, please contact us via email within 14 days of the date of receipt for a return authorization.

If your item is still in new, resaleable condition we will arrange to return or exchange your item. Please keep in mind that your refund will be credited back to the original form of payment, less a fee to cover the original shipping cost & restock of the item, as soon as your return has been received. Shipping charges can not be refunded on returns and additional shipping charges for exchanges will apply. After you have received the return authorization, you may return the package to us at the address below:

Chellbell c/o BayMax
​​​​​​121 Mead Rd , Suite A
​​​​Hardeeville, SC. ​​​​29927
USA

We will advise you when we receive the return, and when we have processed your refund.

DEFECTIVE GOODS: If the item that you ordered is defective, or if we have mistakenly shipped you the wrong item, please contact us within 14 days of the date of receipt and we will arrange for your item to be replaced.